Terms & Conditions
1. Scope of application
All orders, services and offers performed by Trianera.com shall be carried out solely on the basis of the following General Terms and Conditions. These terms and conditions are an integral part of all contracts for items sold in the online shop between Trianera.com and the customer. We shall not accept provisions in derogation of these terms unless they have been confirmed by Trianera.com in writing.
2. Services
You can order online flamenco articles in our online shop.
3. Contractual languages
Contractual languages are Spanish, Japanese and English.
4. Order transaction / modifications / cancellations
The product description in the online shop is not a legally binding product offering but a non-binding online catalogue.
By entering their data and clicking the ordering button at the final step of the ordering process, the buyer places a binding order for the chosen goods. Before ending the ordering process, a confirmation window with your order details will open so you can review and modify your data.
After placing your order, Trianera.com will send an email confirming that the order was received (Order Confirmation). A binding contract of sale shall come into being when Trianera.com confirms your order. Your contractual partner is Trianera.com. After placing the order, you can check your order data in “My account” at any time.
Order modifications include changes in style, measurements or fabric, and adding or removing items from your order. If your order is already being tailored or sewn by our factory, modifications will not be allowed.
We cannot grant the possibility of cancelling your order once you have paid for it if costs have already been incurred for tailoring or sewing the garment(s) corresponding to the order.
If you want to modify or cancel your order, contact us and we will inform you of your order status to determine if this is possible.
An unpaid order will be deleted from our database after 7 days.
5. Return policy
Trianera.com wishes to offer the best possible service. That is why you may return any ready-made product delivered to your address by contacting administration@trianera.com. Such return must meet the following conditions: the product must be in perfect shape, packed in its original packing, and delivery costs will be on your account, in accordance with current regulations.
All our products are carefully handmade so that we can offer a perfect fit for every client. In order to satisfy each client, if a mistake is made, we will send a new product with the appropriate modifications as a replacement. However, Trianera.com will not refund the paid amount in any case.
Trianera.com will send a new product in the following cases:
- The chosen fabric does not match the received garment (differences due to screen effects are not considered for replacement; fabric colour can vary between 5–10%).
- The product configuration does not match your order.
- The size used on your product does not correspond with your order.
Because our garments are handmade, measurements may vary slightly. Slight variations in measurement are not considered grounds for return.
Trianera.com cannot guarantee the correct measuring by the customer. Therefore, we will not accept returns on garments whose measurements have been incorrectly taken by the user.
Before a return is processed, the faulty garment must be returned so that our team can verify the incorrect order and send out the replacement.
We will not accept any return of garments that have been manipulated or modified by the customer (for example: silk-screen, washing, embroidery, etc.).
Contact us:
Trianera.com
Avenida de la filosofía, 15, 1, 1ºC
41027 Sevilla
España
Email: administration@trianera.com
6. Delivery / Transportation
Trianera.com guarantees the start of the delivery process 7 days after the payment process is complete. The carriers contracted by Trianera.com on behalf of customers estimate delivery time to be 9–10 days. Your order should arrive between 15 and 20 days after it has been placed.
Because shipments are made by third parties, Trianera.com will not be held responsible for possible shipment delays.
Trianera.com subcontracts carriers and, therefore, once the carrier is in charge of the package, the only information we have access to appears on the carrier’s website.
Trianera.com will not be held liable for events or circumstances beyond our control. Trianera.com will not take responsibility for any human, mechanical or technical errors, shipment delays, natural causes, customs procedures, or lack of availability of the customer at the time of delivery.
All purchases made through Trianera.com include a shipment contract and, when the order is in the carrier’s hands, the carrier is responsible for it.
7. Pricing and delivery costs
Prices are valid as shown on the website when the order is processed. All prices are in euros and include sales tax (VAT) if applicable.
Delivery costs are added extra. For more information about delivery costs, you can email administration@trianera.com.
8. Payment
- Paying with PayPal: You can easily pay with Visa, MasterCard and American Express. Data transfer is encrypted using a secure 256-bit SSL transmission.
- Paying by bank transfer: Simply transfer the stated sum to our bank account. You will receive our bank details by email.
9. Retention of Title
The goods remain the property of Trianera.com until the complete payment of the invoice sum is made.
10. Warranty
The current legal rights will be applied in case of a defect in the delivered item. Any claim due to damages and losses will be ruled in accordance with the stated rules in the present conditions.
11. Copyright
You may not use, duplicate or republish, particularly the copyrighted content included in this site (especially texts, pictures, graphics and designs), without express written consent from Trianera.com.
12. Duty of secrecy and security
Orders as well as personal information given by customers will be recorded by Trianera.com. These data will only be used and processed within the scope of the applicable Data Protection Act. All personal data, such as address and credit card data, are encrypted using SSL transmission in order to secure data transfer through the internet.
13. Applicable Law
The website is operated and controlled by Trianera.com from its office in Spain. Therefore, all matters deriving from access to and/or use of the site will be interpreted according to Spanish Law.
If the user has their address outside Spain, Trianera.com and the user expressly waive any other jurisdiction and submit to the competent Courts in the Kingdom of Spain.
14. AOB (Any other Business)
Should individual clauses in these conditions be or become invalid, the validity of the other clauses or the other parts of such clauses shall remain unaffected.