Legal Notice

Terms & Conditions

1. Scope of application

All Orders, services and offers performed by Trianera.com shall be carried out solely on the basis of the following General Terms and Conditions. These terms and conditions are an integral part of all the contracts on any item made in the online shop made between Trianera.com and the customer. We shall not accept provisions in derogation of these terms unless they have been confirmed by Trianera.com in writing.

2. Services

You can order online flamenco articles in our online shop.

3. Contractual languages

Contractual languages are Spanish, Japanese and English.

4. Order transaction / modifications / cancellations

The product description in the online shop is not a legally binding product offering but a non-binding online catalogue.

By entering their data and clicking the ordering button at the final step of the ordering process, the buyer places a binding order of the chosen goods. For this purpose, a confirmation window with your ordering details will open before ending the ordering process, where you can review and modify your order data.

After placing your order, Trianera.com will send an email confirming that the order was received (Order Confirmation). A binding contract of sale shall come into being when Trianera.com confirms your order. Your contractual partner is Trianera.com. After placing the order, you can check your order data in “My account” at any time.

Order modifications include changes in style, measurements, or fabric and adding or removing items from your order. If your order is already being tailored or sewn by our factory, modifications will not be allowed.

We cannot grant the possibility of cancelling your order once you have paid for it if costs have already been incurred for tailoring or sewing the garment(s) corresponding to the order.

If you want to modify or cancel your order, contact us and we will inform you of your order status to determine if this is possible.

An unpaid order will be deleted from our database after 7 days.

5. Return policy

Trianera.com wishes to offer the best possible service. That is why you may return any ready-made product that has been delivered to your address by contacting administration@trianera.com. Such return will meet the following conditions: the product will be in perfect shape, the product will be packed in its original packing, and delivery costs will be on your account, in accordance with current regulations.

All our products are carefully handmade so that we can offer a perfect fit for every client. In order to satisfy each of our clients, if a mistake is made, we will send a new product with the appropriate modifications as a replacement. However, Trianera.com will not refund the paid amount in any case.

Trianera.com will send a new product in the following cases:

The chosen fabric does not match the received garment (differences due to screen effects are not considered for replacement; fabric colour can vary between 5-10%).
The product configuration does not match your order.
The size used on your product does not correspond with your order.

Because our garments are handmade, measurements may vary slightly. We do not consider slight variations in measurement grounds for return.

Trianera.com cannot guarantee the correct measuring by the customer. Therefore, we will not accept returns on garments whose measurements have been incorrectly taken by the user.

Before a return is processed, the faulty garment must be returned so that our team can verify the incorrect order and send out the replacement.

We will not accept any return of garments that have been manipulated or modified by the customer (for example: silk-screen, washing, embroidery, etc.).

Contact us:
Trianera.com
Avenida de la filosofía, 15, 1, 1ºC
41027 Sevilla
España
Email: administration@trianera.com

6. Delivery / Transportation

Trianera.com guarantees the start of the delivery process 7 days after the payment process is complete. The carriers contracted by Trianera.com on behalf of the customers estimate delivery time to be 9-10 days. Your order should arrive between 15 and 20 days after it has been placed.

However, because shipments are made by third parties, Trianera.com will not be held responsible for possible shipment delays.

Trianera.com subcontracts carriers and, therefore, once the carrier is in charge of the package, the only information we have access to appears on the carrier’s website.

Trianera.com will not be held liable for events or circumstances beyond our control. Trianera.com will not take responsibility for any human, mechanical or technical errors, shipment delays, natural causes, customs procedures, or lack of availability of the customer at the time of delivery.

All purchases made through Trianera.com include a shipment contract and, when the order is in the carrier’s hands, the carrier is responsible for it.

7. Pricing and delivery costs

Prices are valid as shown on the website when the order is processed. All prices are in euros and include sales tax (VAT) if applicable.

Delivery costs are added extra. For more information about delivery costs, you can email us at administration@trianera.com.

8. Payment

You can choose between the following payment methods:

Paying with PayPal. You can easily pay with the following credit cards: Visa, MasterCard and American Express. The data transfer is encrypted by using a secure 256-bit SSL transmission.
Paying by bank transfer. Simply transfer the stated sum to our bank account. You will get our bank details by email.

9. Retention of Title

The goods are and remain the property of Trianera.com until the complete payment of the invoice sum is made.

10. Warranty

The current legal rights will be applied in case of a defect in the delivered item. Any claim due to damages and losses will be ruled in accordance with the stated rules in the present conditions.

11. Copyright

You may not use, duplicate or republish, particularly the copyrighted content included in this Site (especially texts, pictures, graphics, designs, etc.) without express written consent from Trianera.com.

12. Duty of secrecy and security

The orders as well as the personal information given by the customers will be recorded by Trianera.com. These data will only be used and processed within the scope of the applicable Data Protection Act. All personal data, like the address and all credit card data, are encrypted by making use of an SSL transmission in order to secure the transfer of data through the internet.

13. Applicable Law

The website is operated and controlled by Trianera.com from its office in Spain. Therefore, it will be understood that all matters that could derive from the access and/or use of the site will be interpreted according to Spanish Law.

In the event that the user has their address elsewhere outside Spain, Trianera.com and the user shall submit, expressly waiving any other jurisdiction, to the competent Courts in the Kingdom of Spain.

14. AOB (Any other Business)

Should individual clauses in these conditions be or become invalid, the validity of the other clauses or the other parts of such clauses shall remain unaffected.